7th Center Group Blog Call Centre Profitability: Improving call centre efficiencies SUBSCRIBE Don’t lose out on providing the most efficient best practices to ensure that your call centre agents prioritize the most efficient processes to boost your call centre’s...
7th Center Group Blog Call Centre Profitability: Setting goals SUBSCRIBE The quickest way to sink a potentially successful, profitable call centre is to not set realistic goals, or worse, to not share those goals with your centre workforce. Many companies and business...
7th Center Group Blog Call Centre Profitability: Keep it Simple (don’t be stupid) SUBSCRIBE While the workings of your call centre can seem incredibly complex, that doesn’t mean you need to overcomplicate everything to everyone, everywhere: keep it simple. Nothings...
7th Center Group Blog Call Centre Profitability: The benefits of people-centric training SUBSCRIBE Call centre efficiency and profitability benefits from aligning agent performance with continuous training A high-speed work environment requires adaptable improvements....
7th Center Group Blog Call Centre Profitability: People SUBSCRIBE This view will allow us to see the past, present and future. This edge of having data and capturing our thoughts will allow us to skip through this digital age. ‘People in service of people’ is a robust...
